Live Webinar: Etiquette 101 for Customers, Employees, and Co-Workers

Objective:

Building a fundamental understanding and corporate culture which supports and models inclusion for people with disabilities.  Establishing appropriate communication guidelines. Creating a comfortable environment for all.

 

Format and Timing:

1.5 Hours Session conducted via WebEx .  This introductory module is appropriate for use throughout the organization.  The module is interactive and provides a solid foundation for successfully supporting and integrating employees with disabilities. 

 

Training Topics

• Learn about myths, fears and attitude barriers
• Learn how to see beyond the disability and focus on ability
• Learn what you can and cannot say or do – disability etiquette tips
• Learn how to communicate through an interpreter
• Learn about service animal etiquette  
• Learn how you can make a difference
• Learn how to build a fully inclusive culture

 

Potential Outcomes:

• Enhance communication with people who have disabilities, both employees and current and prospective customers
• Reduce the barriers and increase the understanding of people with disabilities
• Sensitize personnel to the issue of disability.
• Facilitate open communication regarding employment issues for people with disabilities.
• Build good customer service and experience
• Build a sustainable inclusive culture of respect for all
• Be recognized for socially responsible business practices
• Ensure a successful disabilities program
• Decrease employment liability exposure